PRIVACY POLICY
Effective Date: 11 September 2023
Last Updated: 04 July 2025 

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you book and check in to one of our short-term rental properties.

1. What Information Do We Collect?

During the booking or check-in process, we may request the following information:

• Full name

• Email address

• Residential address

• Phone number

• Government-issued ID (photo)

• Selfie (for identity verification)

• Names of additional guests (optional)

This information is used to verify identities and ensure guest safety and property security.

2. Why Do We Collect This Information?

We collect personal data to:

• Verify identity and prevent fraud

• Enable smooth check-in and delivery of digital guest guides

• Maintain safety and accountability

• Comply with legal and insurance requirements

• Respond to inquiries and support requests

• Manage operations securely and efficiently

This process aligns with industry best practices and regulatory standards.

3. When Do We Collect Information?

We collect information when:

• You make a booking (directly or through partner platforms)

• You complete our online check-in form

• You communicate with us via email, phone, or web forms

4. How Do We Use the Information?

Collected data is used to:

• Authenticate guest identity

• Send pre-arrival instructions and guest guides

• Respond to support or assistance requests

• Enforce house rules

• Support investigations where necessary

5. Disclosure of Data to Third Parties

We do not sell your personal information. Data may be shared only with trusted third parties, including:

• Web hosting and IT service providers

• Identity verification platforms

• Property security or insurance companies

• Law enforcement agencies (only when required by law)

All third-party partners are bound by confidentiality agreements and comply with data protection regulations.

6. How Do We Protect Your Information?

We implement strong security measures, including:

• SSL/HTTPS encryption

• Restricted access to authorised personnel only

• Regular security monitoring and updates

• Encrypted storage for ID and selfie data

All ID and selfie data are automatically and permanently deleted from our systems shortly after check-out, once no longer required for operational or legal purposes.

7. Your Rights

You have the right to:

• Request access to your personal data

• Request corrections to inaccurate or incomplete data

To exercise your rights, please contact:
Email: guests@mystayinn.com
Phone: +44 333 335 5658